Return Policy

Return Policy

We hope you love your new SISU ACTIVE gym wear. However, we have a Returns Policy in place if you are not 100% satisfied with your purchase. 

Please message us on Support@sisu-active.com with your return items, order reference, name, and address to book your return. We will send you a return label within 3 business days. 

From when a parcel is received at our warehouse, please allow up to 7 business days for your return to be finalized. If you wish a full refund for the items please note, that we will reduce the return shipping costs from your refund amount. You do have the option to choose a store credit. A store credit will not include shipping costs. 

Our policy lasts 10 days after the purchase has been received. If this time-frame has passed since receiving your purchase, unfortunately we cannot offer you a store credit in exchange for your items. If you wish to return an item which was a gift, we will require the original order number and email address in order to process the request. 

*Please note: When returning a parcel, we suggest using DHL express. Customers are required to keep all relevant return information, including their return tracking number, in case any issues arise. If the package is lost while being returned to us, unfortunately Sisu Active is not at fault.

To be eligible for a return: 

• Item/s must be unused, unwashed and in impeccable condition.
• Garments with distinct odors, blemishes, signs of wear and tear or covered in animal/human hair will not be accepted.
• Tags must still be attached. 
• Undergarments and socks cannot be returned for hygiene reasons. 
• Items that are on sale cannot be returned as they are on final clearance. Please double check your sizing as no credit note will be issued in exchange for these items. 
• Items which are outside of our 10-day return period cannot be returned. If you have any further queries, please contact our team.

All items are thoroughly inspected before any action is taken. If the item being returned does not comply with our standards as mentioned above, the customer will be contacted. 

Gift cards are not eligible for returns or refunds. 

*Please note: Customers are required to cover all costs involved with returning products. If any products returned goes against our product return eligibility, the customer will be contacted and given the option to have this returned to them (at customers cost), or for this to be disposed of. If the customer has contacted our Customer Service Team and found a fault with one of their products, Sisu active will cover the return shipping costs. We are not the couriers and cannot be held liable for any costs which are incurred while using their services.