All orders will be shipped out of Perth, Australia.

*New Launch and Restock Periods: During new releases, restocks and sale periods please allow an additional 3-5
working days for dispatch on top of the normal shipping times. 

*Public Holidays: Not included as business delivery days.

*Please note: Orders will be shipped out within 48h after placing order from Monday - Friday 8am-4pm.

*FREE SHIPPING is applied to orders over $200 (Australia only). 

Delivery times

Australian Post Standard 3+ business days

Australian Post Express 1-3 business days

Delivery time

DHL express AU  1-3 business days

DHL express international  3-7 business days

*Please note: The above delivery time-frames are only estimations provided by our shipping providers. Although we hope this never happens, delivery delays during transit. 

*New Launch and Restock Periods: During new
releases, restocks and sale periods please allow an additional 3-5 working days for dispatch on top of the normal shipping times. 

*Public Holidays: Not included as business delivery days.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

yes we do ship your order international.

As soon as your order has been packed you will be emailed with your tracking information. This will give you the most up to date information about the location of your parcel.

** Please kindly understand due to the recent global events with Covid-19 there have been some delays with parcels being received.

Sisu Active AU does not cover import liabilities that may be applied by the government
of the destination country. Import Taxes will vary for each individual
country depending on your order contents.

For the fastest response, please contact the appropriate courier service to advise them of your address change.

Customer Service

DHL Express

P: 13 14 06

+61(7)3724 5700 (overseas)

Weekend/Public Holiday:

0800 - 1600 AEST

Australian Post

P: 137678

or visit the help&support website on

https://auspost.com.au/help-and-support

Please note Sisu Active AU will not be held responsible for lost parcels due to incomplete address information.

Return Policy

We hope you love your new SISU ACTIVE gym wear. However, we have a Returns Policy in place if you are not 100% satisfied with your purchase. 

Please message us on sisu_active@hotmail.com
with your return items, order reference, name, and address to book your return. We will send you a return label within 3 business days. 

From when a parcel is received at our warehouse, please allow up to business days for your return to be finalized. If you wish a full refund for the items please note, that we will reduce the return shipping costs from your refund amount. You do have the option to choose a store credit. A store credit will not include shipping costs. 

Our policy lasts 10 days after the purchase has been received. If this time-frame has passed since receiving your purchase, unfortunately we cannot offer you a store credit in exchange for your items. If you wish to return an item which was a gift, we will require the original order number and email address in order to process the request. 

*Please note: When returning a parcel, we suggest using DHL express. Customers are required to keep all relevant return information, including their return tracking number, in case any issues arise. If the package is lost while being returned to us, unfortunately Sisu Active is not at fault.

To be eligible for a return: 

Item/s must be unused, unwashed and in impeccable condition.Garments with distinct odors, blemishes, signs of wear and tear or covered in animal/human hair will not be accepted.Tags must still be attached. Undergarments and socks cannot be returned for hygiene reasons. Items that are on sale cannot be returned as they are on
final clearance. Please double check your sizing as no credit note will be issued in exchange for these items. Items which are outside of our 10-day return period cannot be returned. If you have any further queries, please contact our team.

All items are thoroughly inspected before any action is taken. If the item being returned does not comply with our standards as mentioned above, the customer will be contacted. 

Gift cards are not eligible for returns or refunds. 

*Please note: Customers are required to cover all
costs involved with returning products. If any products returned goes
against our product return eligibility, the customer will be contacted
and given the option to have this returned to them (at customers cost), or for this to be disposed of. If the customer has contacted our Customer Service Team and found a fault with one of their products, Sisu active will cover the return shipping costs. We are not the couriers and cannot be held liable for any costs which are incurred while using their services.

Please message us on sisu_active@hotmail.com

with your return items, order reference, name, and address to book your return. We will send you a return label within 3 business days. 

From when a parcel is received at our warehouse, please allow up to 10 business days for your return to be finalized.

If you wish a full refund for the
items please note, that we will reduce the return shipping costs from your refund amount. You do have the option to choose a store credit. A store credit will not include shipping costs. 

Our policy lasts 10 days after the purchase has been received. If this time-frame has passed since receiving your purchase, unfortunately we
cannot offer you a store credit in exchange for your items. If you wish to return an item which was a gift, we will require the original order
number and email address in order to process the request.